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  • How can I check my order status?

    You can check the status of your order by clicking "Track Order" below. Trackorder
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  • How do I know my order is confirmed?

    We'll send you an email and SMS when we confirm your order. You can also check your My Orders page.Click 'Track Order' below to view your orders. Trackorder
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  • What are the different statuses in My Orders?

    The different statuses on My Orders are: PLACED: Your order is placedDISPATCHED: Your item has been handed over to the courierDELIVERED: Your item has been deliveredCANCELLED: Your order has been cancelledREVERSED: Your request to return/replace is in pr...
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  • Can I change my delivery address after I place an order?

    You can change your item anytime before it is packed and ready for dispatch. Click on 'Track Order' below to check if your address can be changed on your order. Trackorder
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  • Can I open and check the contents of my package before accepting delivery?

    Currently, this option is not available.. Trackorder
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  • Why is the status on the courier's website different from My Orders?

    The information in My Orders is accurate and up to date. We will send you an email and SMS whenever there is any update on your order. Trackorder
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  • Which courier will deliver my item?

    We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you. Trackorder
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  • What if my package is opened/tampered with?

    If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request. Trackorder
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  • How can I get my orders delivered faster?

    Currently, we do not have faster delivery option available. However, we always try to deliver the order on or before the expected delivery date. Trackorder
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  • Why is there a delivery date range?

    The delivery date range allows you to prepare yourself to receive delivery within these dates. Once your item is dispatched, keep tracking it by clicking on 'Track' in My Orders. Click the 'Track Order' button below to see where your orders are! ...
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  • Are there shipping and delivery charges for my order?

    Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page. Trackorder
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  • Why did I receive a partial order?

    This could be because: You have a single order with many items, that could have been shipped separatelyYou only have a single item order.If an item is missing from a set or combo, please get in touch with us through 'Contact Customer Care' below. ...
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  • Delivery was attempted but I was unavailable. What next?

    Do not worry, Our courier will try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can submit your delivery preference on My Orders. Trackorder
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  • The order status is 'Delivered' but I have not received it. What should I do?

    Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the 'CONTACT CUSTOMER CARE' button below. Trackorder
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  • Can I schedule the delivery of my order per my availability?

    Yes you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule. Trackorder
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  • What happens to undelivered orders?

    We attempt delivery many times. If undelivered, we will initiate refund. Trackorder
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  • Do you ship internationally?

    Currently we do not deliver items internationally. Trackorder
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  • Can I cancel my replacement request?

    No problem. If you change your mind, you can refuse the pickup of your item. Trackorder
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  • Why was my order cancelled?

    If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if UbrosNetwork cancels your order, we will refund your money back. Login
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  • How can I cancel my order?

    Go to My Orders and tap on order you wish to cancel. Click on CANCEL button.Cancellation is not allowed if the order has been shipped.
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  • Why can't I cancel a particular item?

    You might have ordered a non-cancellable product or you have already requested for cancellation. We will work on your request, you need not cancel it again. Also if you have placed a cash on delivery order, you can't cancel the order till the order gets v...
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  • Can I cancel my order anytime before delivery?

    Yes, you can. Go to My Orders and tap on order you wish to cancel. Click on CANCEL button.Cancellation is not allowed if the order has been shipped.
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  • Can I cancel part of my order?

    Yes, if you placed an order with many items, you can cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled. Go to My Orders and tap on order you wish to cancel. Click on CANCEL...
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  • Is there any item not eligible for return/replacement?

    Most of the items available on UbrosNetwork are eligible for return. However, there are a few exceptions.The best way to check weather an item is returnable or not, you can refer to the product details page - look under - Product Description section.
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  • Do I also need to return the free gift when I return an item?

    Yes, this will enable refund/replacement.
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  • What if my replacement item is out of stock now?

    If the item is not available, we will initiate refund.
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  • Will UbrosNetwork pick up the item I want to return/replace?

    Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.​
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  • When will I receive my replacement item?

    Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.
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  • How can I return/replace an item?

    Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 48 hours of de...
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  • I have not received the reimbursement of my courier charges. What do I do?

    You need to upload your airway bill/courier receipt at 'CONTACT US'. We will reimburse the charges to your bank account via NEFT transfer.
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  • How can I submit my bank's NEFT details if the link in the email does not work?

    Don't worry! Write to us with your complete bank NEFT details in 'CONTACT US'.
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  • What are the details I must provide for a bank NEFT transfer?

    <p>You need to provide the following details:</br></br> Bank account number</br>Account holder's name</br>IFSC code (mentioned on your bank cheques)</p>
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  • When can I expect refund for my cancelled order?

    If you cancelled the order before shipment, we would start the refund almost immediately. Incase you cancelled the order after shipment, it might take upto 6 days to initiate the refund. Bank takes additional 7 to 10 business days to credit the amount. ...
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  • What are the different modes of refund available?

    Refunds are made to the original modes of payment for: Credit cards Debit cards Netbanking Wallets For cash on delivery, refund will be to your bank account. E-Gift cards will be refunded in the form of E-Gift vouchers.
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  • When can I expect refund for my returned item?

    Once we receive the original item, we will do quality check within 2 days and initiate refund. - For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount. ...
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  • What if I don't want to receive promotional emails?

    You can unsubscribe from these emails by clicking the 'Unsubscribe' link at the bottom of the emails. However, you will continue to receive important order-related updates.
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  • Can UbrosNetwork use my account without my knowledge?

    Not at all! We ensure that you get a secure and safe shopping environment always.
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  • What should I do if I have trouble with logging in?

    Try this: Check your login details. Your email address/mobile number is your username If you forgot your password or it's not working, use 'Login Without Password' button. Ensure that your web browser accepts cookies If the site is down, please log...
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  • I don't remember my password. Help!

    Don't worry! You can always login using your registered email ID or mobile number. Follow these steps to login: Enter your registered email ID or mobile number as your username at the login page Click on the 'Login Without Password' button Enter ...
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  • How to use a Promo code?

    To use a promo code Choose your item and proceed to payment Enter the code on the 'Review Order' page on the website or the 'Payment' page on our app Discount will be applied immediately
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  • Wall Chargers - Warranty

    12 Months Product Warranty. Only Valid manufacturing defects related to internal circuit of adapter comes under this Warranty. Any Add-on items(if any) given in the package is out of this warranty. If problem detected in returned product, then for us...
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  • Charging Data Cable - Warranty

    12 Months Product Warranty. Only Valid manufacturing defects related to internal wiring of cable comes under this Warranty. Any Add-on items(if any) given in the package is out of this warranty. If problem detected in returned product, then for used ...
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  • Cases & Covers - Warranty

    Limited 1 Year Warranty - Manufacturing defects in materials and workmanship of the Outer case product. This warranty applies when the product is used under normal conditions and the purpose for which the product was designed. 30 Days Product Support. ...
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  • Screen Protectors - Warranty

    Limited 1 Year Warranty - Only Valid Manufacturing defects in materials and workmanship of the Internal Surface Screen Protector product. This warranty applies when the product is used under normal conditions and the purpose for which the product was de...
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